Terms of Service

ReferItOn is deal management software. It helps professionals record, send, receive and track client referrals, and keep a record of the fees they agree between themselves. That is the entire service.

ReferItOn is not a party to any referral, deal or arrangement between members. We do not introduce clients, broker or negotiate anything, vouch for any member, guarantee the quality or outcome of any service, or participate in the commercial terms members agree. We are a record-keeping and communication tool. The deal is between you and the other member; we only record it.

We are not an agent, broker, employer, partner or joint venturer of any member, and nothing in these terms creates any of those relationships.

We do not provide legal, financial, taxation, real estate, credit or compliance advice, and nothing on the platform should be treated as such advice.

You are solely responsible for operating lawfully. Every profession on ReferItOn carries its own licensing, disclosure, conduct and referral-fee rules, and those rules differ between industries and between Australian states and territories. Knowing the rules that apply to you, and following them, is your responsibility alone, not ReferItOn's.

By using ReferItOn you confirm and accept that:

• You hold every licence, registration, accreditation and insurance your profession and jurisdiction require, and you will keep them current.
• You know the referral, commission and disclosure rules that apply to your industry and state: including any obligation to disclose a referral fee to a client, any cap on what may be paid, and any prohibition on paying a referral fee to an unlicensed person. And you will comply with them.
• Every transaction, deal and interaction you conduct through or arising from ReferItOn will be executed in accordance with the law and the requirements of your industry.
• You will obtain your client's informed consent before submitting their details, and you will handle all client information lawfully.
• You will not misrepresent a client, a deal, a fee, your qualifications, or your relationship with any other member.

ReferItOn does not monitor, supervise, approve or enforce your compliance, and does not check whether a referral fee you agree is lawful or permitted in your industry. We have no obligation to detect or prevent misconduct by any member. If you are unsure whether something is permitted, get your own professional advice before you do it.

ReferItOn is not responsible for what other members do. That includes, without limitation: manipulating or misrepresenting a lead; breaching the rules, licensing conditions or codes of conduct of their industry; failing to pay an agreed referral fee; providing poor, negligent or unlawful services to a client; sending a referral without the client's consent; misusing client information; or acting dishonestly in any way.

Those are matters between you, the other member, and where relevant their regulator. You deal with other members at your own risk and should satisfy yourself about any partner before working with them. Our scoring and blocking tools exist to help you make that judgement. They are not a guarantee, a vetting service, or an endorsement.

• You must be at least 18 and using ReferItOn for genuine business purposes.
• You must give accurate details about yourself, your business, and any licence or registration you claim to hold.
• You are responsible for keeping your login secure and for everything done through your account, including by staff you give access to via a team access link.
• One account per person. Do not share logins.

We verify that members complete our onboarding process, but we do not independently verify every professional licence or qualification. You should satisfy yourself about any partner before working with them.

You must have your client's consent before you submit their personal information to ReferItOn or send it to another member. You confirm this each time you send a referral.

You must only submit client information that is accurate and that you are lawfully entitled to share, you must not misrepresent a client's circumstances or intentions, and you must comply with the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) and any professional or licensing obligations that apply to you.

Breaching this section is grounds for immediate suspension or removal from the network.

Fee terms are agreed between the sending and receiving member. ReferItOn records what was agreed; it does not set, endorse, or enforce those terms.

• Members are solely responsible for agreeing, invoicing, paying, chasing and recovering referral fees between themselves, including any GST.
• ReferItOn does not hold, control, receive or transfer client or member money, and does not operate a trust account.
• ReferItOn accepts NO responsibility or liability whatsoever for payment, non-payment, late payment, underpayment, reversal, chargeback or recovery of any referral fee, whether settled through the platform or outside it.
• ReferItOn is not a payment service, money remitter, escrow agent or debt collector, and does not guarantee that any member will pay what they owe.
• If a payment fails, is disputed, is reversed, or is never made, that is a matter between the members concerned. Your remedy is against the other member, not against ReferItOn.
• You are responsible for your own tax obligations, including any GST payable on fees you receive.

Who pays whom. The member who receives a lead and completes the work owes the referral fee. The member who sent the lead is paid it. Fees are settled in that direction only.

How payments are processed. Referral fees paid through ReferItOn are processed by Stripe and move directly from the paying member to the receiving member. Funds never pass through, and are never held or controlled by, ReferItOn. To receive payments you must complete Stripe's onboarding and accept the Stripe Connected Account Agreement; Stripe will verify your identity and business details and is responsible for that process. Payment processing is governed by your agreement with Stripe, and problems with a payment, payout, hold or account restriction are between you and Stripe.

Payouts. Money owed to you is paid into the bank account you give Stripe, on Stripe's payout schedule. ReferItOn has no control over payout timing, holds, reversals or failures, and accepts no liability for them.

Processing fees. Stripe charges a processing fee on each payment. That fee is deducted from the referral fee itself, so the member receiving the fee receives the agreed amount less Stripe's fees. Rates vary by payment method - bank debit is typically far cheaper than card on larger amounts. And are set by Stripe, not by ReferItOn. ReferItOn charges no commission or percentage on any referral fee. Members may also settle a fee outside ReferItOn and record it in the platform instead.

ReferItOn is currently in beta and free to use. We will give you at least 30 days' notice before billing starts. The rates below apply from the end of the beta.

New members get their first 3 months free. After that, continued access requires a subscription of $79/month, or $550 for 12 months paid in advance.

• Founding rate: the first 100 members to sign up to ReferItOn pay $49/month for as long as their subscription stays active.
• Invite rate: a member who invites 3 partners they already refer with, each of whom joins ReferItOn and becomes a paying member, pays $49/month while those partners remain paying members.
• Monthly subscriptions are billed each month in advance. 12 month subscriptions are billed once, in advance, for the year. Both renew automatically until cancelled.
• Prices are in Australian dollars.

• You can cancel any time from Settings. Cancellation takes effect at the end of the paid period, and access to the platform is suspended after that.
• Fees are non-refundable except where required by the Australian Consumer Law.
• We may change pricing on 30 days' notice to you.
• Your account and its history are retained when you cancel, so you can resume by resubscribing.

ReferItOn maintains a rating score for each member, which moves with completed deals and with blocks received from other members. Members may block another member for reasons including non-payment of an agreed fee, manipulating or misrepresenting a lead, sending referrals without client consent, or simply not wishing to work with them again.

Scores are indicative only and are not a statement about anyone's character, competence, or creditworthiness. We may suspend or remove members who accumulate blocks, who breach these terms, or who we reasonably believe are harming the network.

You must not:

• Submit false, misleading, or unauthorised client information.
• Use the platform to send unsolicited marketing, or to harvest member or client details.
• Attempt to access data belonging to referrals you are not a party to, or interfere with the platform's security.
• Copy, scrape, resell, or reverse engineer the platform or its member directory.
• Use ReferItOn for any unlawful purpose, or in breach of your professional obligations.

You keep ownership of the information you put into ReferItOn. You grant us the licence needed to host, process and transmit it to operate the service. You are responsible for having the rights to everything you submit.

We aim to keep ReferItOn available and accurate, but we provide it on an “as is” basis and do not guarantee uninterrupted or error-free operation.

Nothing in these terms excludes rights you have under the Australian Consumer Law. Where our liability can be limited, it is limited at our option to resupplying the service or paying the cost of resupply. To the extent permitted by law, our total liability to you is capped at the subscription fees you paid us in the 12 months before the claim, and we are not liable for lost profits, lost business or lost opportunities.

To the maximum extent permitted by law, ReferItOn is not liable for any of the following, whether they cause you financial loss, reputational damage, regulatory action or anything else:

• The conduct, honesty, competence, solvency or compliance of any member.
• Any referral fee that is unpaid, underpaid, disputed, reversed or irrecoverable.
• The outcome, quality or lawfulness of any deal, service or client engagement.
• Any breach by a member of their industry's licensing, conduct, disclosure or referral-fee rules.
• Any manipulation, misrepresentation or falsification of a lead, deal, fee or qualification by a member.
• Any regulatory investigation, penalty, fine or disciplinary action brought against you.
• Any dispute between members, or between a member and their client.
• Information another member enters into the platform, including about a client.

You indemnify ReferItOn against any claim, loss, cost, penalty or expense arising from your use of the platform, your breach of these terms, your breach of any law or industry rule that applies to you, or any act or omission by you or anyone using your account, including staff you give access to through a team access link.

Nothing in this section attempts to exclude a liability that cannot be excluded under Australian law.

You may close your account at any time. We may suspend or terminate access where you breach these terms, where your subscription is unpaid, or where we reasonably believe your conduct risks harm to other members or their clients. Sections that by their nature should survive termination: including fees owed, liability, and privacy obligations, continue to apply.

We may update these terms as the platform develops. We will give members notice of material changes before they take effect, and continuing to use ReferItOn after that means you accept the updated terms.

These terms are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of its courts.

Questions about these terms can be sent to support@referon.com.au.